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Contact Support

Why was my payment denied?

A payment can be declined for various reasons. Some of them could be: insufficient funds, incorrect debit/credit card information, expired card, your bank denying the payment or security settings to tackle online fraud.

Please keep in mind that we do not accept all cards, so if the card used is not a Visa, MasterCard, AMEX, JCB, Diners, Discover, Maestro and Rupay, the payment will not be accepted.


In some rare cases there may be a technical problem. If you feel your information is correct, please try your purchase again later. If your payment still hasn't gone through, please contact support for more information.